Support

Plans & access

Contact us if:

• access has not appeared after your payment;
• your account is still locked;
• you cannot sign in; or
• your plan or access period appears incorrect.

Please include:

• your name;
• the email address associated with your account; and
• your Stripe receipt, if applicable.

For your security, do not send your password.

Billing & enrollment

We can assist with:

• payment questions;
• receipts;
• enrollment status;
• plan access;
• access duration; and
• questions about what your plan includes.

Digital access is generally non-refundable after access has been activated or substantially delivered, except where required by applicable law, where you were charged incorrectly, or where we are unable to provide the paid Service.

Please include your account email and any applicable transaction or payment reference.

Account help

Contact us if you need help with:

• correcting your name or profile information;
• changing account details;
• account access;
• suspected unauthorized account activity; or
• closing your account.

If you believe someone else has accessed your account, contact us as soon as possible.

Privacy requests

You may contact us to exercise privacy rights that may apply to you, including requests to:

• access your personal information;
• correct inaccurate information;
• request deletion;
• obtain a copy of certain information;
• withdraw consent where applicable; or
• exercise another privacy right available under applicable law.

Email support@nursejamesnclex.com with the subject line "Privacy Request".

We may need to verify your identity before completing a request. We respond within the time required by applicable law.

Technical support

If something on the website is not working correctly, please tell us:

• which page or feature you were using;
• what you were trying to do;
• what happened;
• what you expected to happen;
• your device and browser, if known; and
• a screenshot, if helpful.

Examples include:

• Exam Simulator issues;
• Readiness Exam problems;
• incorrect scoring or missing results;
• Video Lessons not playing;
• Study Guides not loading;
• Live Class access problems;
• progress not updating;
• saved questions not appearing; or
• other website errors.

Please do not include passwords or sensitive personal information in screenshots.

Question or content concerns

If you believe a practice question, answer, rationale, study material, or other educational content may contain an error, please contact us. Include, if available:

• the question or item number;
• the page or section;
• the answer shown;
• a short explanation of your concern; and
• a screenshot if helpful.

Our team may review the item for clinical accuracy, wording, scoring, formatting, or technical issues.

Live Class support

Contact us if you need assistance with:

• Live Class access;
• class links;
• schedule questions;
• attendance issues; or
• technical problems joining a session.

Do not send or discuss identifiable patient information through support or Live Class channels.

NCLEX applications

We can assist with navigating the educational resources available through our NCLEX Applications section.

All in Plus LLC provides general educational information only and does not act as a Board of Nursing, credential-evaluation agency, immigration adviser, attorney, or licensing authority.

For official eligibility, application, or licensing decisions, always follow the instructions of the appropriate Board of Nursing or regulatory authority.

Copyright & intellectual property concerns

If you believe material appearing on NurseJames infringes copyright or another intellectual-property right, email support@nursejamesnclex.com with the subject line "Copyright Notice". Please include enough information for us to identify the work and the material you are concerned about.

For additional information, see our Terms of Service.

Security concerns

If you believe:

• your account has been compromised;
• there is unauthorized access;
• you discovered a possible security issue; or
• your account is being used by someone else,

contact us promptly at support@nursejamesnclex.com. Do not publicly post security vulnerabilities or account credentials.

For faster assistance, please include your:

• full name;
• account email;
• feature or page involved; and
• short description of the issue.

Never send us your password, payment PIN, full credit-card number, Social Security number, or identifiable patient information.

Please review our:

• Terms of Service
• Privacy Policy
• Content credits

These policies explain account use, refunds, intellectual property, privacy, educational disclaimers, and other important information regarding the Service.

All in Plus LLC
Operator of NurseJames
California, United States

Email: support@nursejamesnclex.com

Typical response time: within one business day, Monday through Friday, excluding holidays.